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General Sessions


Wednesday, October 24

Yossi Ghinsberg

Opening General Session
8:30 AM – 10:00 AM

Yossi Ghinsberg is a world explorer, epic storyteller, and author of the book Jungle, which has been produced as a major motion picture.

Yossi’s ‘Amazon Survival Skills for Business’ is a mesmerizing storytelling session that will keep you riveted to the edge of your seat. He knows survival like no one else, and he knows why it is important for businesses to learn and embed these survival principles. Learn how to awaken your ‘Day to Day Hero,’ following a set of natural survival skills we have all forgotten that we possess. His survival skills for business are designed to shift your perspective and inspire you to always assume responsibility, taking your game to the next level.


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Thursday, October 25
Dennis Snow

Industry Awards & General Session
8:30 AM – 10:30 AM

Dennis Snow’s customer service abilities were honed over 20 years with the Walt Disney World Company. There, he developed his passion for service excellence and the experience he brings to the worldwide speaking and consulting he does today.

He began his Disney career in 1979 as a front-line attractions operator. As he advanced through the company, Dennis managed various operating areas throughout the park, learning and applying the skills it takes to run a world-class, service-driven organization. Dennis launched a division of the Disney Institute responsible for consulting with some of the world’s largest companies including ExxonMobil, AT&T, General Motors and Coca Cola. During this time, he presented to audiences in diverse locations around the world, such as South Africa, Australia, Mexico, England and Argentina. This division quickly became the fastest growing venture of the Disney Institute and experienced repeat business of nearly 100%. Today, Dennis is a full-time speaker, trainer and consultant who helps organizations achieve goals related to customer service, employee development and leadership.


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