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Educational Sessions

Wednesday | Thursday | Friday

Wednesday, October 24

1:30 p.m.– 2:45 p.m.

Advancements in Rodent Research and Control Technology 
Bobby Corrigan, Ph.D., RMC Pest Management Consulting, West Lafayette, IN
This exciting and engaging session, led by rodent control expert Dr. Bobby Corrigan, will provide an update on the past three years of new rodent behavioral research and how it can be used for real world rodent pest management. Dr. Corrigan will also discuss the current status of remote monitoring, assessment-based rodent programs, new rodent traps, bait stations, asphyxiants and other advanced technologies.

Sponsored by Pi Chi Omega

Insect Populations in A Changing Climate
Roberto Pereira, Ph.D., University of Florida, Gainesville, FL
Predicting pest invasions and forecasting pest-borne disease outbreaks before they start? This may sound like the plot of a futuristic novel, but that is exactly what scientists at the University of Florida are working to achieve. Learn how advancements in climate research are shaping our understanding of controlling pests like mosquitoes and other biting flies in this informative session. The future of pest control is now!

Everything You Never Knew You Wanted to Know About Carpenter Bees
Mark Vanderwerp, BCE, Rose Pest Solutions, Troy, MI
Forget termites and powderpost beetles for a minute, let’s talk about carpenter bees! When is the last time you deepened your knowledge of the ONLY group of bees that actively mines into sound, structural wood? Carpenter bees are caught in the schizophrenic zone between being a beneficial pollinator and a wood destroying pest. This session will provide insights into carpenter bee identification, biology, and behavior as well as provide tips on inspection, effective treatment, and getting the story straight with your client—don’t miss it!

A Historical Look at the Pest Management Industry 
Austin Frishman, AMF Pest Management Services, Inc., Boca Raton, FL
There have been many changes in the pest management industry over the past six decades including the introduction of cockroach baits, better inspection technologies and science-based control tactics. In this session, led by an industry veteran who has been intimately involved in some of the most innovative pest control programs ever developed, learn about what trends have come and gone and how we can learn from the past to influence the future of structural pest management.

Advanced Control Techniques for Domestic and Peridomestic Cockroaches
Chad Gore, Ph.D., Rentokil Steritech, Warrendale, PA
The key to success when developing any pest management program lies in the details. This is especially true when controlling cockroaches. Species that only live indoors (domestic) may require a completely different management approach than cockroaches that can live both inside and outside (peridomestic). Learn what details you may be overlooking in this informative session that reviews the advanced control techniques that every PMP should know to elevate their cockroach management program.

Sponsored by  

The Ever-Changing World of Social Media Marketing
Jess Phelan, Vault Communications, Plymouth Meeting, PA
Social media changes on a dime and so too must our digital marketing plans when it comes to reaching consumers in this space. With new algorithms, policy changes and platform features keeping marketers on their toes, learn how to stay ahead of the game. Hear about the latest trends and get real-time advice for effectively managing your company’s social media presence to keep your platforms humming, engaging and nimble in today’s ever-changing world of social media marketing.

Understanding Innovation: A Scientific Approach to Advancing Pest Management 
Bob Davis, Ph.D., BCE, BASF, Research Triangle Park, NC
What goes into developing a new pest control product? How do we improve on the application techniques and tools we already have? Is there more to discover about common pests that we’ve been controlling for decades? Get answers to these and many other questions in this informative session that takes you on a journey through the science of pest management. Learn the biology and behavior of common pests, and how this important information lays the foundation for groundbreaking innovations and exciting breakthroughs in pest control technology. Find out how the collaborative efforts of researchers, manufacturers, and PMPs all work together to keep the pest management industry advancing at an astonishing rate!

Sponsored by 

3:00 p.m. – 4:15 p.m.

Controlling Common Pests in Uncommon Places: Overcoming the Challenges of Zoos, Parks and Other Sensitive Accounts
Angela Tucker, Ph.D., Terminix, Memphis, TN
Solving pest problems at your everyday residential account can be hard enough. But, how do you tackle a major infestation in a zoo or a park where your control options can be extremely limited? In this outside-the-box session, learn effective solutions to overcoming the unique challenges associated with museums and other sensitive sites.

Pest Control in Organic Facilities
Tim Husen, Ph.D., BCE, Rollins, Atlanta, GA
Keeping up with the rules and regulations for pest control in organic facilities can be challenging. Do your pest control and reporting procedures follow the latest USDA National Organic Program standards? Is it ever okay to use chemical controls when managing an infestation in an organic food production facility? Get answers to these questions and much more in this informative session that will review the do’s and don’ts of controlling pests in organic facilities.

America’s Most Misunderstood Spider: Separating Fact From Fiction Regarding the Brown Recluse Spider
Jeff Whitworth, Kansas State University, Manhattan, KS
In the world of spiders, the brown recluse is the angsty, misunderstood teenager hiding in the corner. Yes, it can be dangerous—the bite can cause necrosis of skin tissue in severe cases. However, the attention and heat this misunderstood spider gets may not all be warranted. Join in on this entertaining and informative session so you can separate the facts from the myth about this important, yet misunderstood, spider.

Detecting Low-Level Bed Bug Infestations in Multifamily Housing
Karen Vail, Ph.D., University of Tennessee, Knoxville, TN
Early bed bug detection is key for catching an infestation before it becomes a full-blown, severe problem. Visual inspections, insect detecting canines, and monitors are all used for identifying bed bug infestations, but recent research has shown that a few monitors can go a long way in detecting even low-level infestations. Attend this talk to get the latest revelations on bed bug detection in multi-unit family housing.

Rat Race Update: The Undercover World of Rat Behavior, GoPros and RFID Technology
Michael Parsons, Ph.D., Fordham University, New York, NY; Jim Fredericks, Ph.D., BCE, National Pest Management Association, Fairfax, VA; Cindy Mannes, Professional Pest Management Alliance, Fairfax, VA
What happens when you conduct scientific research of rodents testing scent detection and RFID technology and then harness some of New York’s heartiest rats with GoPro technology? Don’t miss this cool but informative session on our groundbreaking research of rats in the Big Apple where we’ll share surveillance footage, behind-the-scenes access and new research from the Pest Management Foundation and the Professional Pest Management Alliance, done in partnership with Fordham University.

Managing Mega-Colonies: Understanding the Challenges Behind Tawny Crazy Ant Control
Robert Puckett, Ph.D., Texas A&M University, College Station, TX
Dealing with a kitchen overrun with ants can be challenging. But, facing an entire home under siege by a mega-colony of relentless workers can be outright overwhelming for both you and your client. Dive into the world of tawny crazy ants in this informative seminar that uses science-based strategies to provide effective solutions to one of pest control’s most difficult challenges.

The Latest Scientific Advancements in Termite Research 
Brian Forschler, Ph.D., University of Georgia, Athens, GA
Termites are one of the most destructive and costly structural pests, causing billions of dollars in  damage each year in the United States. Researchers across the country and around the world continue to make new discoveries about subterranean termite biology and behavior that reshape our understanding of how to control these important insects. In this session, learn about the latest advances in termite science and how the knowledge can be applied to your business.

The Digital Transformation of the Pest Control Industry: How the Internet of Things Will Enable PMP's to Run Smarter Businesses
Scott Broaddus, Bayer CropScience, Apex, NC
Nearly every piece of technology we use today serves more than one purpose. Your smart phone can stream movies, smart watches can send texts, and smart fridges can order your groceries. These advancements in functionality are made possible thanks to webenabled technology, creating a new world of the internet of things. Find out how this paradigm shift is shaping the future of consumerbusiness engagement, in this exciting talk. The internet of things is changing everything, is your business ready for the future?

Sponsored by 

4:30 p.m. – 5:30 p.m.

The Curious Case of the Dark-Eyed Fruit Fly: What PMPs Need To Know To Stop This Frustrating Pest 
Dusana Bondy, Abell Pest Control, Etobicoke, ON 
Despite being widely distributed across North America, the dark-eyed fruit fly is a relatively unknown pest among PMPs. Misidentification and lack of background information have created a major barrier for PMPs when trying to gain control. This session will focus on is biology and important differences between other similar species of flies to shed some light on this frustrating fly. 

Extreme Calibration: How Much Is A Puff of Dust ?
Scott Hodges, Arrow Exterminators, Woodstock, GA
Calibration is synonymous with large area applications and termite treatments, but what about smaller applications? Can you calibrate hand-held equipment? How much is a puff of dust? Find out in this compelling session that dives into the world of handheld applicators to uncover the secrets to calibrating everything from gel-bait and granular applicators to small compressed air sprayers and aerosol delivery systems. Learn how to refine your applications and improve reporting practices using proper application technique.

Top Mistakes Termite Technicians Make and How To Avoid Them
Faith Oi, Ph.D., University of Florida, Gainesville, FL
Termite management can be a rewarding but frustrating aspect of the pest management industry. Learn how to avoid common mistakes that even veteran PMPs make in this interactive session that reviews helpful tips and strategies for overcoming the many challenges of termite control.

It’s Time to Elevate Your Website Design: Simple Solutions to Setting You Apart From Online Competition
Nicole Keefe, Clark Pest Control, Lodi, CA; Jenifer McCauley, McCauley Services, Bryant, AK
Making a good first impression in today’s technology-driven world means having a fun, functional website that keeps clients coming back. Websites that struggle with outdated software, broken links, and poor design can damage your online reputation with existing clients and scare new customers away before they even know what services you provide. Learn how to set yourself apart from your online competition in this interactive class that will review the common pitfalls to website design and how to avoid them.

7 Sneaky Ways to Create Publicity for Your Brand
Susan Hare, Thrasher Termite & Pest Control, Inc., Los Gatos, CA; Rick DeDonato, Royal Pest Solutions, New Castle, DE
There are unlimited opportunities right under your nose. Learn where to find them and how to unleash creativity on limited budgets in this interactive session led by two industry pros who will share actual campaigns that you can replicate. This training will inspire a simple new way to create visibility and impact using tested strategies for community engagement. Learn how to recognize opportunity and negotiate front-n-center placement for your brand at local events, create part community service, and
much, much more!

Become An Ant Management Expert and Lead Your Business to Success
Eric Paysen, Ph.D., Syngenta, Cave Creek, AZ
Ants consistently rank as the number one reason for call-backs among residential accounts, and for good reason! They are small, hard to identify pests that can create unexpected treatment challenges for rookie or veteran PMPs alike. Stop the frustrating cycle of treatment failures and start managing ant infestations like an expert with this informative session that reviews the steps every PMP should know to stopping ants in their tracks.

Sponsored by 

Cashing in On NPMA Membership: How to Maximize Value Through NPMA Member Resources
Kelly Harris, National Pest Management Association, Fairfax, VA
Do you participate in money saving programs only available to NPMA members such as NPMA’s health insurance exchange and free human resources consultation? Did you know that NPMA members receive access to over 50 programs and services including employee recruitment tools, hi-resolution professional pest images and OSHA resources all designed to elevate your business? Don’t miss this informative and engaging session to be sure you are taking advantage of everything your membership has to offer. Learn how you can save your company thousands of dollars through NPMA!

The Advantages of Having Exceptional Soft Skills in Pest Management 
Shann Johnson, T.E.R., LLC, Atlanta, GA
We have all worked in jobs where the environment was not effective due to communication, leadership, diversity, or attitude. These factors not only affect how successful we are as a company, but they can also break the company down. The technical/hard skills in most jobs are learned and can be taught, but how do you teach interpersonal/soft skills to adults? Well, soft skills can be taught by introducing, developing, refining, practicing, and reinforcing these skills that will not only help create a positive and successful work environment, but will dictate how well your team works with clients in developing relationships.

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Thursday, October 25

1:30 p.m. – 2:45 p.m.

Intern Showcase: The Next Generation of Urban Entomologists: Graduate Research Presentations 
2018 NPMA PestWorld Interns
Many of tomorrow’s advancements in pest management are currently being discovered and developed by graduate students in universities around the country. Join the NPMA interns as they discuss their research and what it may mean for the future of pest management.

Inspection Based Pest Control – The Service of the Future.
Tom Jarzynka, ACE, Massey Services, Orlando, FL
Inspecting the structure and identifying the target pest has long been a key tenet in the pest management process. But is inspection really the foundation for your service? Does your customer understand that a thorough inspection is part of the value that your company brings? In this thought-provoking session learn how to turn inspections into long-term satisfied customers.

Are You Ready for Gene Therapy in Insects?
Shripat Kamble, Ph.D., BCE, University of Nebraska, Lincoln, NE
Biotechnology is advancing at a rapid pace: gene drives, transgenic proteins, genetically modified organisms are in the news every day. But what does it mean for pest control and the structural pest management industry? Find out in this session designed to help PMPs understand the potential of biotechnology as a control method for the future.

Feral Swine in the United States: Biology & Management
Dale Nolte, USDA-APHIS, Wildlife Services, Fort Collins, CO
Feral swine are the same species as pigs found in barnyards around the world, however the damaging, dangerous feral swine that are threatening property, people and pets across the country are the wild descendants of domestic animals brought to this country by settlers hundreds of years ago. In this session learn about the biology and behavior of this invasive species as well as some of the Federal government’s efforts to control feral swine across the nation.

The Tiny Termite House Project: Documenting the Destruction of a Tiny House by Pests with a Big Appetite
Claudia Riegel, Ph.D., BCE, New Orleans Mosquito, Termite, and Rodent Control Board, New Orleans, LA; Jim Fredericks, Ph.D., BCE, National Pest Management Association, Fairfax, VA; Cindy Mannes, Professional Pest Management Alliance, Fairfax, VA
Playing off the idea that tiny pests can cause big problems, this team built a beautiful, miniature house with functioning electric and plumbing dumped more than half a million termites on it and then worked to capture all the destruction using state-of-the-art cameras. What they captured was never before seen high-definition footage and images of just how termites work together to destroy a home. Come and hear about this very exciting project and how we’re sharing the results with consumer audiences across the country—driving home the message about why they need to protect their homes. If you provide termite services, you can’t miss this session!

Rat Tails! Researching Rodenticide Resistance in the United States
Michael H. Kohn, Ph.D., Rice University, Houston, TX 
Rodenticide resistance is a concern worldwide. In Europe, resistance to anticoagulant rodenticides is well documented, however it has not been thoroughly documented in the United States. In this session, take a closer look at rodenticide resistance, the factors that influence it and the extent of the problem in the U.S.

Bed Bug Research Update
Dini Miller, Ph.D., Virginia Tech, Blacksburg, VA
Urban entomologists are producing new and exciting pest-related research every day and bed bugs are no exception. In this session, get a first-hand look at some of the most important bed bug research that has been recently published and find out how this research can be harnessed to help your bed bug treatment programs and ultimately your business, perform at a higher level.

3:00 p.m. – 4:15 p.m. 

Using Landscape Features to Predict and Manage Pest Pressure
Arthur Appel, Ph.D., Auburn University, Auburn, AL
Are long-term solutions to your client’s reoccurring pest problems hiding in their own backyard? Join Dr. Art Appel as he challenges you to think outside the box in this innovative talk that covers the causes of common pest issues and discusses how small changes in landscape management can lead to big changes in pest control.

Understanding the Impact of Rodenticide Exposure in Non- Target Urban Wildlife
Niamh Quinn, Ph.D., University of California, South Coast Research and Extension Center, Irvine, CA
Frequently, high profile news reports implicate anticoagulant rodenticides in the poisoning deaths of non-target animals. In many cases, despite the fact that trace amounts of rodenticides may be found in the animals, the cause of death is more likely attributed to other factors. In this session, learn the science behind the headlines, including some insights into potential exposure pathways.

How Teachers' Tactics Can Make You A Better Pest Management Professional
James Kopco, Ph.D., Guardian Pest Solutions, Superior, WI
Many pest management programs depend upon effectively educating and working with clients to address underlying causes of pest infestations. However, most PMPs receive little to no training on how to educate clients. Many key theories in the field of education, such as the Curse of Knowledge and the Constructivist Learning Theory, can be directly applied to education for pest management. By highlighting these theories and understanding the mental processes involved in learning new information, pest control professionals can improve their communication, leading to better service and more satisfied clients.

Alien Invasions: Keeping Florida Free from Exotic Invasive Pests
Florida Department of Agriculture and Consumer Affairs, Divisions of Plant Industry and Agricultural Environmental Services, Tallahassee, FL (invited)
Florida’s subtropical climate makes it fertile ground for invading exotic plant and animal species. It is estimated that more than 500 fish and wildlife species have become established in the state along with nearly 1,200 non-native plants. As many as 40 agricultural pests are intercepted at Florida ports each month. In this session. Learn how Florida is dealing with the problem and the control efforts that are underway to eradicate these invasive pests.

Bugs Without Borders 2018: Integrating NPMA's National Bed Bug Survey Results into Your Business 
Amanda Polyak, Vault Communications, Plymouth Meeting, PA
New findings from our 2018 bed bug survey of licensed pest control companies around the country. Results from this survey will shed light on national current trends and issues related to bed bug services. If you provide bed bug services or are thinking about getting into the bed bug service business, you won’t want to miss this. This data set is brought to you by the Professional Pest Management Alliance, the consumer outreach arm of NPMA.

Leading the Next Generation: It's More Than Managing Millennials 
Kevin Laycock, FMC Corporation, Philadelphia, PA
Not everyone under 40 is a millennial! Prepare to forget any preconceived notions of what defines a generation in this engaging session that sheds light on micro generations and the differences among them. Learn the best practices for leading and working with millennials, and much more. 

Sponsored by    

4:30 p.m. – 5:30 p.m.

Leveraging National Marketing Strategies to Grow Your Business 
Cindy Mannes, Professional Pest Management Alliance, Fairfax, VA; Patricia Stofanak, Vault Communications, Plymouth Meeting, PA
This “How-To” session is chock full of advice for effectively using national marketing resources and ideas to help grow your business. Incorporating everything from digital and social tactics and learning how to protect your company on online review sites, to understanding today’s buyer’s journey and marketing to a variety of generations with purchasing power—we have you covered. If you are looking to grow your marketing efforts, this session is for you!

NPMA Public Policy Team Update
NPMA Public Policy Team: Andrew Architect, Jim Fredericks, and Jake Plevelich, National Pest Management Association, Fairfax, VA
This session will review the federal legislative and regulatory activity in 2017 that impacts the pest management industry. Learn how NPMA is engaging key stakeholders in the federal government and how your business can assist in the process.

How Sustainability Practices Can Affect Pest Pressures
Pat Hottel, BCE, McCloud Services, South Elgin, IL
Recycling, composting, rooftop gardens and other modern sustainability trends have positive impacts on the environment, but what about pests? In this session, learn how today’s sustainability trends can impact pest pressure and how pest management professionals can adapt to keep customers happy.

Insecticide Resistance in the Common Bed Bug and How it Impacts the Pest Management Professional
Brittany Campbell, National Pest Management Association, Fairfax, VA
The common bed bug, Cimex lectularius is one of the most important urban pests in North America. In recent years, insecticide resistance has been identified in bed bug populations nationwide. This session will provide a look inside the current understanding of how resistance impacts control methods, and how pest management professionals can overcome these challenges.

Rat Control Beyond City Limit: Rodent Eradication to Protect Native Ecosystems
Robyn Irvine, Ph.D., Poisson Consulting, Vancouver, BC
In addition to being a threat to public health in and around structures in urban and suburban areas, the invasive Norway rat can be devastating to natural areas into which they have been introduced. In this session, learn how rat eradication programs have been implemented in island ecosystems and the positive impact of these programs on seabirds, native plants and wildlife.

Alternative Management Tactics for Peridomestic Nuisance Cockroaches
Andrew Sutherland, Ph.D., BCE, University of California—Davis, Davis, CA
Cockroach control on the exterior of buildings can be a difficult task. In this session learn about new ways to think about control programs, innovative baiting techniques and novel insights into the Turkestan cockroach, a relatively new invasive cockroach that has become a huge problem in many regions across the country.

Turning Employees Into Effective Team Members
Harvey Goldglantz, Pest Control Marketing Company, Inc, Elkins Park, PA
Every business has employees. The magic happens when a group of employees are interested in more than a paycheck when they become invested in the success of the business as a whole. That’s a team. In this session, led by an industry veteran, learn how you can turn your employees into valuable team members and create a company culture where everyone wins!

Proving Your Public Health Knowledge and Services
Allie Allen, BCE, QualityPro, Fairfax, VA
Pest management performed by qualified pest management professionals is the first line of defense against diseases like zika, hantavirus, and Lyme disease. QualityPro, the industry’s credentialing authority, has created standards for service and a national exam that companies can use to prove their
professionalism in public health. Attend this session to learn how your company can utilize the exam in your employee training and certification for services targeting rodents and mosquitoes.

Sponsored by  

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Friday, October 26

Please note, all tracks run concurrently.

WILDLIFE TRACK: 11:00 a.m. - 12:15 p.m.

The Wildlife Exclusion Power Hour
Charles Holt, Advantage Wildlife Removal, New Richmond, OH
This session will give you tips on maximizing your profit with exclusion and will look at the art of selling exclusion. You will also get a live, hands-on demonstration on using the Joist estimate app as a tool to write reports. Don’t miss this session if you want to make your exclusions more powerful!

WILDLIFE TRACK: 1:00 p.m. - 2:15 p.m.

Euthanasia – The Good, The Bad, The Ugly
Stephen Vantassel, Wildlife Control Consultant, LLC; Lewistown, MT
The session will discuss the various ways PCOs can dispose of their catches. We will define the differences between euthanasia, humane killing, relocation, translocation, with a discussion on the pros and cons of each. Finally, we will explain why these terms are important to understand and how to incorporate them into your conversations with customers, media, and in your marketing.

WILDLIFE TRACK: 2:30 p.m. - 3:30 p.m.

The Stakes are High in Snake Management  
Daniel Dye, Florida Pest Control, Gainesville, FL
Gain information from a 20+ year career in pest management with a leading expert who has an appreciation, and knack, for snake control. Learn about venomous and non-venomous snakes in the United States and how to protect yourself on the job. Lastly, different snake management practices, including exclusion, translocation, capture and removal, and lethal measures will be covered.

PUBLIC HEALTH TRACK: 11:00 a.m. - 12:15 p.m.

Mosquito Borne Disease: The Ultimate Public Health Threat World-Wide
Phil Kaufman, Ph.D., University of Florida, Gainesville, FL
Mosquitoes kill over 1 million people worldwide through the diseases they transmit. To put this in perspective— 60,000 people die from snakes, 1,000 from crocodiles, and 6 from sharks annually. Come to this informative talk to learn about the world’s deadliest animal and how mosquitoes impact the world.

PUBLIC HEALTH TRACK: 1:00 p.m. - 2:15 p.m.

The Case for Tick Control: Introducing the Most Dangerous Arthropod Vector in North America
Erica Matchinger, Ph.D., Penn State University, State College, PA
Mosquitoes may dominate media headlines, but did you know that ticks actually transmit human pathogens more frequently than any other arthropod in North America? Lyme disease alone tops more than 300,000 cases each year, estimated by the CDC. In this exciting session, you’ll gain new approaches to tick control not only in backyards but also in livestock and animal facilities—plus, you’ll learn novel control techniques to give your customers peace of mind.

PUBLIC HEALTH TRACK: 2:30 p.m. - 3:30 p.m.

The Lesser Known Vectors: A Global Perspective on Deadly Pests 
Phil Koehler, Ph.D., University of Florida, Gainesville, FL
Most people are familiar with mosquitoes and ticks as vectors of disease, but what about other arthropods that spread disease around the world? There are numerous other fly species, kissing bugs, fleas, and lice that are also important vectors of disease across nations. Sit in on this captivating session on arthropod vectors and learn how they impact humans on a global scale.

SAFETY TRACK: 11:00 a.m. - 12:15 p.m.

Fall Protection - What PMPs Need to Know
Jim Ligon, TruTech Inc., Marietta, GA
Understanding the complex requirements for ladders and fall safety is not an easy task. This presentation will address safety and best practices for ladders and roof work commonly performed by the structural pest management industry. Don’t miss this practical session designed to help your business stay safe.

SAFETY TRACK: 1:00 p.m. - 2:15 p.m.

Respiratory Protection and the New Silica Rule
Richard Spencer, Arrow Exterminators, Woodstock, GA
Crystalline silica exposure on the job can cause serious health issues, including silicosis, cancer, and COPD. To keep workers safe, The Occupational Safety and Health Administration (OSHA) implemented a new rule on silica exposure in 2017 that impacts PMPs that drill into concrete, brick, and mortar. You should attend this enlightening session for an overview of respiratory protection in light of the new silica rule and make sure you stay up-to-date on the latest respiratory safety.

SAFETY TRACK: 2:30 p.m. - 3:30 p.m.

Assessing Safety Hazards in Your Workplace 
Larry Pinto, Pinto and Associates Inc., Mechanicsville, MD
Applicator safety is often associated with pesticides but there are a multitude of hazards in the workplace that pesticide applicators must consider. Pest control technicians need to be able to enter an environment and assess it quickly to minimize risk. This all-encompassing session will identify the many hazards on the job that a pest control technician could face daily.

SMALL BUSINESS TRACK: 11:00 a.m. - 12:15 p.m.

Zero to Hero: Growing from a Start-Up to A Million Dollar Company
Peter Schopen, Schopen Pest Solutions, Crystal Lake, IL
Attend this engaging session to take your business to the next level and get practical advice on growing your company to maximize profits. Learn how to optimize your business processes with information on marketing, accounting, management, and route efficiency. You don’t want to miss this session that will provide key tactics that will align you for the big leagues—going from zero to hero.

SMALL BUSINESS TRACK: 1:00 p.m. - 2:15 p.m.

Applying Knowledge from Other Industries to Pest Control
Dave Bradford, Environmental Pest Service, Tampa, FL
Join in on this fast-paced, exciting session from an expert who has helped companies transition from managing small geographic areas to expanding and covering large areas more efficiently. Techniques will be shared that have been picked up from former management positions in multimillion-dollar transportation and airline services. You will walk away with knowledge on how to apply these unique techniques to grow your company quickly.

SMALL BUSINESS TRACK: 2:30 p.m. - 3:30 p.m.

Harnessing the Power of Semi-Related Services to Diversify Your Business and Increase Revenues
Bob Williamson, Moyer Indoor/Outdoor, Warrington, PA
Maximize the service your company offers and learn how to cross-sell multiple services to single accounts. In this session, 8 different services will be covered that can be offered to residential customers. The services covered will include pest control, lawn care, tree care, plumbing, HVAC, heating, swimming pools, and security. The hard lessons learned from these diversified services will be
discussed, as well as marketing challenges to help you avoid the headaches.

TECH TRACK: 11:00 a.m. - 12:15 p.m.

Training Techs with Tech: How to Successfully Use Technology to Increase Learning
Leila Haas, Sprague Pest Solutions, Tacoma, WA
Hiring and retaining employees is one of the biggest challenges facing the pest management industry. In this session, you will gain insight on how to better train your current employees using technology and how to use technology to attract new employees.

TECH TRACK: 1:00 p.m. - 2:15 p.m.

Office Technology
Jeff King, Pest Rangers, Hanover Twp, PA; Julie Fredlund, ABC Home & Commercial Services, Austin, TX; Cleveland Dixon, Holiday Termite & Pest Control, Springfield, VA
Learn what other companies are doing to streamline their office procedures and daily processes with the use of technology. With so many options now available in the market, hear what is working for pest control companies and how you can take the next steps to advance your operational systems.

TECH TRACK: 2:30 p.m. - 3:30 p.m.

Digital Sales: The Changing Customer Experience
Panel of PMPs
Having a basic website and company phone number is no longer enough to attract the changing customer. Learn how you need to upgrade your sales and marketing plan to include the most recent technologies to attract and respond to the changing customer and how they want to do business with you.

HR TRACK: 11:00 a.m. – 12:15 p.m.

Navigating Laws and Regulations to Ensure You Protect Your Employees and Company
Kylie Luff, Seay Management Consultants, Orlando, FL
Discrimination. Overtime Pay. Maternity Leave. Harassment. Do you have all the policies in place to protect your company and employees? How do you navigate some of these hard to cover topics? What are manager rights and employee rights? Have all these questions and more answered in this dynamic presentation to ensure you have all the bases covered!

HR TRACK: 1:00 p.m. – 2:15 p.m.

Minimizing the Challenges of the Interviewing & Hiring Process
Kylie Luff, Seay Management Consultants, Orlando, FL
The interviewing and hiring process can become complex quickly, but it is one of the most important steps to make sure you hire a great employee and then keep them engaged to stay. Learn how to engage potential employees in the interview process, what questions to ask (and not ask), and then get detailed information on the hiring process. This is a session you can’t afford to miss.

HR TRACK: 2:30 p.m. – 3:30 p.m.

Creating and Encouraging an Open Door Policy and Effective Grievance Procedure
Jenni Shook-Harris, SPHR, SCP, McCloud Services, South Elgin, IL
Are you seeking a harmonious office that is engaged, collaborative, productive and retention-based? An effective open-door program is a must. A written policy is the place to start, but involves so much more, as companies with an open-door culture foster collaboration and trust. Attendees will leave this workshop with a sample policy that can easily be adapted to their firm, understand the steps to
take if a complaint is registered and learn the importance of preventing and avoiding retaliation. We will discuss compliance with State and Federal laws and how open door programs benefit the overall culture of your company.

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